A couple of weeks ago, we began a series which shares about the fine print of your shutter warranty.  You can read part one here, part two here and part three here.  As we mentioned, most contention between customers and shutter manufacturers can be found in the mismatch of warranty expectations.  And, let's be honest most people do not pay very close attention to the fine print found in their shutter warranty.  They only know the general coverage - which is something like a lifetime warranty with a four year warranty on the color fastness.

All shutter warranties will have their own fine print, so be sure to check with your retailer for the fine print associated with your shutter brand.  As an example, one of the lines we carry indicates:

The following understandings are included under this limited warranty:

• Shutters are manufactured to industry standards.
• Minor imperfections not noticeable from a distance of 3 feet in ordinary lighting conditions in normal installations are not considered defects.
• The manufacturer reserves the right to inspect the products prior to repair or remake.
• Non-defective or altered products will be returned freight collect without credit issued or repair made.
• The manufacturer will not be responsible for any unauthorized repair charges from another party.
• Repair or remake of any defective product will be done only to the original size and specification.
• The manufacturer reserves the right to discontinue or change any shutters as currently manufactured.
• If the manufacturer determines to make a replacement under the terms of this Limited Warranty and an exact replacement part is not available, the manufacturer reserves the right to substitute a part or parts of equal quality at its sole option.
• Wood is a natural product. Due to variations in wood grain and the manner in which wood accepts finishes, your final product may vary slightly from the sample.
• This warranty does imply automatic replacement of any product.
• The manufacturer reserves the right to repair or replace any product at its own discretion.
• The manufacturer reserves the right to make changes and improvements in our products that may differ from
• products previously manufactured.
• The state law in which your shutters were purchased may vary from state to state which governs all other rights.
• Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to you.
• The manufacturer reserves all rights on updating or modification of any contents within this documentation without prior notification.

We hope this 4 part series on the nature of limited warranties has been informative.  As you see, they have a lot of protections in place for the manufacturer, but they also protect the consumer against any major and reasonable issues. 

Frankly, most of the national name brand producers of shutters make a quality product and stand behind it if any problems occur.  Additionally, your dealer is an advocate for you with the manufacturer.  And, because it is all about building relationships and brands these warranties are good protection.

Of course, we would love to help you with your shutter project.  Also, check out our online shutter cost calculator for a rough idea of what new shutters might cost.

A couple of weeks ago, we began a series which shares about the fine print of your shutter warranty.  You can read part one here.  And, you can read part two here.  As we mentioned, most contention between customers and shutter manufacturers can be found in the mismatch of warranty expectations.  And, let's be honest most people do not pay very close attention to the fine print found in their shutter warranty.  They only know the general coverage - which is something like a lifetime warranty with a four year warranty on the color fastness.

All shutter warranties will have their own fine print, so be sure to check with your retailer for the fine print associated with your shutter brand.  As an example, one of the lines we carry indicates:

The following incidents are excluded from coverage under this limited Warranty:

• Exposure to air pollutants and normal atmosphere conditions may cause all painted or stained wood surfaces to vary in color slightly. We suggest ordering at the same time for all windows in the same home.
• Any defect, malfunction, or failure to perform which has occurred due to abuse, improper application or failure to properly maintain the product by end user or his/her/its agents or contractors.
• Any damage to the shutters caused by settlement or structural defects of the building in which they are installed.
• Any damage caused by wind, hail, lightening, water damage, severe heat or sun or other acts of nature, act of God, intentional acts, accidents, exposure to harmful chemicals or pollutants.
• Damage caused by improper installing or handling.
• Any shutter which has been repaired or altered without proper authorization from the manufacturer.
• We will not be responsible for delivery charges or packing costs.

There are a few other items in the fine print, which will be discussed in a subsequent blog post.  We hope you are developing a deeper understanding what you should expect should you encounter any issues with your plantation shutters.

Of course, we would love to help you with your shutter project.  Also, check out our online shutter cost calculator for a rough idea of what new shutters might cost.

A couple of weeks ago, we began a series which shares about the fine print of your shutter warranty.  You can read part one here.  As we mentioned, most contention between customers and shutter manufacturers can be found in the mismatch of warranty expectations.  And, let's be honest most people do not pay very close attention to the fine print found in their shutter warranty.  They only know the general coverage - which is something like a lifetime warranty with a four year warranty on the color fastness.

All shutter warranties will have their own fine print, so be sure to check with your retailer for the fine print associated with your shutter brand.  As an example, one of the lines we carry indicates:

Your shutter's warranty may not include any conditions or damages resulting from accidents, alterations, misuse, extraordinary use, misapplication, improper handling, improper installation, improper repairs, operation or cleaning, loss of color intensity, exposure to salt air, damage from insects, or the yellowing and cracking of plastic parts with the passing time.  Also, your shutter's warranty may not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas or moisture prone applications.

Additionally, your shutter's limited warranty may not cover damage to following hardware accessories / parts or minor issues generally associated with normal shutter wear and tear after a period of 12 months from the date of original installation:

• Tension loosening on louvers.
• Loose or defective magnets.
• Yellowing or cracking of plastic parts.
• Loose tilt rod staples.
• Discoloration or rusting of hardware accessories such as magnet plates and hinges.

Generally, you must notify your shutter manufacturer, if your order contains any discrepancies, non-conforming products, or any damage, immediately upon receipt of your shipment and before the shutters are installed or any alterations are attempted.

There are many other items in the fine print, which will be discussed in a subsequent blog post.  This is really just an introduction to how a shutter warranty is applied, and we hope it helps you better understand what you should expect should you encounter any issues with your plantation shutters.

Of course, we would love to help you with your shutter project.  Also, check out our online shutter cost calculator for a rough idea of what new shutters might cost.

Here are a couple pictures of our latest fully louvered shutter project.  This window faces the street and as a result of this application the curb appeal of this house has skyrocketed.  Also, this office was uncomfortable with morning sun because the arch portion of the window was uncovered and the lower portion had an old woven wood shade.  As such, the old blinds provided poor heat and cold control.

Needless to say, a bright white fully louvered shutter with 3 1/2" louvers has transformed this room and home.

Of course, we would love to help you with your shutter project.  Also, check out our online shutter cost calculator for a rough idea of what new shutters might cost.